NOTE: Policy and Procedure Manuals must be submitted AFTER the LHCSA application has been approved by the Public Health and Health Planning Council (PHHPC) and Department of Health. Agency Name shall provide each professional field staff employee with a home care bag, which will be stocked as required for the specified discipline. AGENCY OPERATIONS Approval of Policies & Procedures Manual Policies & Procedures Manual Explained Mission Statement Agency Objectives Personal Assistance Services Our Policies and Procedure Manuals define your Agency’s operating principles and processes. Financial Management System                 . Annual & Quarterly Quality Improvement Evaluations               . Discharge Summary                       . Human Services Policy and Procedure Manual 9. Employee Identification Badge                . Cash Disbursements                      . Easily customize them to your Agency Requirements. Promoting Agency Services                      . %���� The agency will provide attendant care services, homemaker services and/or companion care services to the client. maintained to serve clients, health care providers, the Agency and third party payors, in accordance with legal, accrediting and regulatory requirements. (|��!�1� the delivery of behavioral health care for the members we serve. Agencies will expect you to represent them in a professional and caring manner. 6. Transporting Clients in Private Vehicles                  . . . Compliance with Agency Policies & Procedures             . Employees with Infectious/Communicable Diseases                   . Our survey proven P&P manual will allow you to take care of your patients, rather than spend your valuable time researching rules and regulations. Standards of Conduct & Work Ethics                  . A USB with all documents in MS Word and PDF formats are also included for easy document customization. Universal Precautions                    . . This is a sample of typical Policies and Procedures a Senior Home Care Agency will require for employment. It also contains general guidance serving as the basis for policies and procedures that Home at Heart Care, Inc. may develop. The Home Care Bag will provide the basic equipment and supplies necessary to perform a standard home visit, and a method for transporting of such equipment. Care Home Policy and Procedure Manuals: We license care homes and home care agencies, provide policy and procedure manuals; assist with all aspects of the state licensing approval process. HEALTH CARE OVERSIGHT . Safeguarding Client Records                       . In Illinois for example, nursing agency policy and procedure manual is required to apply for a nursing agency registry license. This gives us the information to make all of the Documents. Policies, Procedures + Forms specific to your agency requirements and include or design your agency … Exposure Control Plan for Blood-borne Diseases                        . Staff Record of Training               . Planning for Care's Care Home's policies and procedures address operational aspects of elderly care and ensure care homes achieve high standards of care. . As the Home Care Program is administered and delivered by the Regional Health Authorities and funded by the Saskatchewan Ministry of Health, this manual is designed to ensure consistency of home care services and home care standards throughout the province. Chapter 1 - Policies Chapter 2 - Area Agency on Aging Operations Chapter 3 Chapter 4 - AREA AGENCY ON AGING ADVISORY COUNCILS Chapter 5 - Affirmative Action and Non-Discrimination Policy & Procedure Manual for AAA Operations | DSHS By downloading and purchasing a! 6 0 obj Home Care Policies & Procedures written specifically for your state regulations, home care agency's operation, and other specific customizations and scenarios available upon request. Personal Protective Equipment                   . Our home care policy and procedures are created using best practices and protect you and your home care business. <>>> Legal Structure & Governing Body                     . Policy and Procedure Manual Section X Management of Human Resources PERSONNEL: DEFINITIONS POLICY X-4 Page 1 of 1 PURPOSE: The purpose of this policy is to standardize the terms used in the Personnel Policy and Procedure Manual. . Personal Care Provider Training               . endobj Friendly Reassurance Services                 . . ���� JFIF �� C The manual is divided into two sections: CHAP Core Operational Policies and Procedures and CHAP Home Health Operational Policies and Procedures W e know you will find it helpful as you prepare for CHAP accreditation, Medicare Home Environment Safety                       . Written policies increase understanding and reduce the need for individual decisions already mandated as Company policy. <> Loving Care Home Care, LLC also remains free to terminate your employment at any time and for any reason that does not violate local, state or federal law with or without notice. Employee Complaints & Grievances                    . Monitoring & Follow-up                 . Administrative Code. PART 633.16 POLICY & PROCEDURE . Department Of Health » Chapter 381. MCN Healthcare's Home Health Policy and Procedure Manual provides over 400 policies and procedures addressing administration, emergency management, human resources, medical records, infection control, safety and security, equipment management, medication management, performance improvement, patient rights and responsibilities, waived testing as well as patient care. . Threats                              . policy and procedure for review. You can rest assured knowing that our health care policy and procedure manuals will get you licensed and accredited without issue. Termination of Employment                    . Re-Admission of Former Clients                 . Visit website www.careenterprisellc.com or Call 770-575-4149 2 0 obj The general requirements can be found at 333-536-0050(8)(b). . For companies seeking Medicare Reimbursement you are required to submit policies to the Office of Civil Rights for review. Companion/Sitter Services                       . Service Rates & Fees                    . Matching Clients & Home Care Workers                 . Transfer/Referral of Agency Clients            . The Policy and Procedure Manual is the heart of all Home Health Agencies as well as the first item Surveyors want to review. Client’s Consent for Referral & Release of Information                    . . Policy & Procedure Manual. We write customized and guaranteed policy and procedure manuals to meet your Agency’s Home Healthcare State and Accrediting Standards. Table of Contents » Title 12. Before you get started: Review the Initial Home Care Survey Checklist and use it as your guide. Section Seven:  Quality & Risk Management. Managing Clients’ Finances/Property                        . Service Plan Policy . Confirmation of Service Delivery                . Assessing Client Needs                   . Electronic Visit Verification                     . PPE – Masks & Protective Goggles                 . Our Home Health Care Policies and Procedures are also completely customized for your home health care agency and will include all your agency specific and relevant details. The following policies, procedures and guidelines are available to download: Accountability framework. Admission of Clients to Agency                  . Licensure, Certification & Registration               . ",#(7),01444'9=82. Privately-Owned & Agency Vehicles                  . Coordination of Client Transfer                   . Organizational Structure . 5 0 obj Agency policy prohibits the unauthorized seeking, disclosing or giving of such information, including confidential information contained in clients’ records, except on a need-to-know basis, to endobj Violence & Threats of Violence               . Our organisation-wide Accountability Framework guides the way we capture, report and receive feedback as well as share, learn, and make improvements to our work around the world. Confidentiality & Privacy of Client Information                   . NT: Request for Ready to Feed: WIC-407. 1. . A copy of nursing agency policy and procedure manual must be available upon request to all members, employees, subcontractors and the governing bodies of your business. Continuous Quality Improvement                        . Foster Care Licensing 900 Introduction 901 Policies 910 Foster Family Recruitment 911 Initial Contacts and General Orientation 911.01 Evaluation of the Foster Family Applicant/Family Assessment 912 Central Registry and Child Abuse / Neglect Checks 912.01 Sex Offender Registry Check Blood & Body Substance Spills                . Please contact us directly. 1 0 obj Agency policy prohibits the unauthorized seeking, disclosing or giving of such information, including confidential information contained in clients’ records, except on a need-to-know basis, to Care & Handling of Equipment                . Entering Clients’ Homes                 . to Blood-borne Diseases              . . Service Delivery Process                . Client/Consumer Rights                  . Hostage Situations                        . Service Plan Policy . Exploitation of Client’s Finances & Property             . . Policy Manual 2017 Office of Health Services ... absence of home care services, may precipitate admission to or prolong stay in a hospital, nursing facility, or other long-term facility” (COMAR 10.09.27). Client Access to Information                       . Assaults                             . <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> For the home health care industry, a policy manual should reduce misunderstandings and conflicts. Contracted Services                      . . 5. Section One:  Organization & Administration. Confidentiality & Non-Disclosure of Information                       . Restraint & Seclusion Measures                  . Disciplinary Action                      . Incident Reporting                        . 07/20. Fire                                                . Operating/Service Hours . Certificates of Insurance               . . This Home Care Caregivers Policies & Procedure Manual is a set of established, proven policies and systems so caregivers can do their job without having to check with the owners and managers on every decision. Guidance for Developing Policies and Procedures for a Licensed Home Care Services Agency (LHCSA) Dear Administrator Letters and Directives (Listed on Attachment A) Written policies increase understanding and reduce the need for individual decisions already mandated as Company policy. Appendix D.1 SAMS Data Entry Requirements (PDF) G. Regulations and Citations. Skilled Services Home Health Agency Policies and Procedures for Virginia, 100% in compliance with the Virginia Regulations. Administrative Services » 12VAC5-381-180. Most States require that you have a set of policies and procedures for licensing requirements. %PDF-1.5 Companion/Sitter Training                       . The state will review your healthcare policy and procedure manuals to assure you have passed the stringent test and that the requirements meet all of their standards. This Policy & Procedures Manual includes the following 4 sections : Agency Operations , Human Resources, Home Care Services, Quality Management and Improvement. Referral of Individuals Not Admitted to Agency                   . 08/13. The agency’s Policy and Procedure Manual is to be considered the primary resource document with regard to questions about policies and procedures. The Home Care Bag will provide the basic equipment and supplies necessary to perform a standard home visit, and a method for transporting of such equipment. !If you have any concerns whatsoever, please contact us BEFORE approaching Paypal in order that we can quickly resolve any issues. Franchise companies buy our home health care policies and procedures manuals. Client Service Certification             . Weather Related Emergencies                     . Client Satisfaction Review              . Local Agency Formula and Nutritional Donation Log: WIC-405. . Sexual Harassment                       . ��YۚAm䒬uƒ��>ZJz����GyE(���*N�Uy�qkv�lޝ3h�;} Q01����g�?����q�uPC^�� �*��qΨ��,��8�`�N��g��q�ĸ�JJ��C���R�?��(�����r <> Description. An example could be, how to assist in the bathroom. We are a preferred partner with Accreditation Commission for Health Care (ACHC). �f2�bk4�w֏��a�F��������P|��s��f�H���,�"upɸ��Q�ZدZ�L��,��ɑep~�Dk�u>���\�E`?���� 8����{�l3دɑ�P ����2ߖ�:�Y?$�U�lե�OR���x1e���!u�}H�&I��L��Q�M�4�ٸ���VB�0�G�(倥���x�S�Y4�8��`c�*L߂��6�r&�ʅ�6D܊� . They will meet your State Licensing Requirements and will help you to pass your Licensing Survey. Personal Care Services                  . Staffing & Staff Structure . Our Home Health Care Policy and Procedure Manuals are customized with your agency’s logo, staff, and regulatory information as required for state licensure and Private Duty or Medicare Accreditation (if applicable). The policy manual is a written expression of the rules governing the employer/employee relationship. Regulations for the Licensure of Home Care Organizations » Part II. Appendix F.1 U.S. Citizen and Lawful Permanent Resident Requirements (PDF) Appendix F.2 OPTIONS to MA Long-Term Services and Supports Transfer Process (PDF) Retention & Destruction of Client Records               . The Clinical Procedures for Home Care and Hospice Manual from Briggs Healthcare was reviewed 2019 by author Jeanette Mefford, RN, MPH of Mefford, Knutson & Associates, Inc., resulting in updates to the following policies: All policies, hiring documents, job descriptions, evaluations, employee handbook are included. The policies and procedures described in this Manual are implemented at the discretion of Home <> . Protection of Personnel Records              . 5. Table of Contents (PDF, 128KB) Overview (PDF, 154KB) Client Access (PDF, 164KB) Performance Management (PDF, 95KB) Our organisation-wide Accountability Framework guides the way we capture, report and receive feedback as well as share, learn, and make improvements to our work around the world. Personal Care/ Home Care Services. Do not go through PayPal or a charge of $20.00 will be deducted from your refunded amount!!! 4 0 obj . endstream Hygienic Measures in the Home              . Doc. When writing a set of private home care provider policies and procedures, an agency manager can rely on the agency’s ethical code to determine appropriate policies. Local Agency Formula and Nutritional Disposal Log: WIC-406. A complete set of all home care policy and procedure manuals with CHAP or ACHC compliant policies and procedures for your home care or home health care agency are also availabl e. This set of home care policies is designed to meet all the rigorous standards of CHAP and ACHC accreditation and Medicare Conditions of Participation (COP). The Personnel Manual provides you with home care policies that assure your home care agency will be in compliance with all federal hiring requirements as well as your states hiring requirements. <> Policies, Procedures + Forms specific to your agency requirements and include or design your agency … > Health, Safety and Well-Being in Care Settings. Agency P & P to ensure compliance with behavior intervention requirements (633.16) As above and directed by Area Director . . We also help in correcting errors or updating your policies and procedures. . policy and procedure for review. If you're dissatisfied with any of our manuals for any reason, we'll give you your money back! endobj If you are in a State that requires your home care business to be licensed, your agency will need to have specific Policy and Procedure Manuals in place. In-Home Care Agency (IHC) program RE: In-Home Care Agency Policies and Procedures The purpose of this memo is to address the required policies and procedures for in-home care agencies. Home Care Policies & Procedures. endobj Bank Reconciliations                    . Employee Benefits & Compensation                   . This non-skilled home care manual is easily customized to incorporate your agency… Compliance with Federal Deficit Reduction & False Claims                  . (PDF, 303 KB) Review the North Carolina rules governing the licensure of home care agencies. Written policies and procedures. I. For example, a private home care provider policies and procedures manual might state that the agency’s policy is to always have health care providers visit patients in pairs. (“Electronic Publication”). NT. Support you and your family if you are nearing the end of your life, at home, in an assisted living residence or a long-term care home, which includes short-stay services such as hospice care. Policies and Procedures Templates with All Forms. Infectious/Communicable Diseases in the Community               . If the Inadequate Participant Access Assessment (IPA) Form: WIC-410. This Home Care Caregivers Policies & Procedure Manual is a set of established, proven policies and systems so caregivers can do their job without having to check with the owners and managers on every decision. Again, you should take a look at procedures documented by other agencies to help you get an idea of what to include in your manual. Agency procedures to ensure Registered Nursing coverage; agency on-call strategies Agencies where DSPs provide delegated nursing services - site Our home care policies and procedures are guaranteed to pass any state or government home care license or accreditation survey. Communicating with People with Disabilities                      . General Health and Safety                       . Records Kept in Clients’ Homes                  . Our home care policy and procedure manuals are state specific and customized to successfully take your personal care or companion care home care agency through the process of state licensing regardless of the state your home care agency is located in. Securing Electronic Devices & Confidential Data                       . In a home care agency, this section will focus on how to properly care for their patients through everyday tasks. Handling & Transporting Specimens                   . ... all requisite revisions made to the agency’s policies and procedures. Clients with Infectious/Communicable Diseases             . Policy & Procedure Manual. Call us on 044 (0)141 562 7958 Help . Home and Community Care Policy Manual. Agency Name shall provide each professional field staff employee with a home care bag, which will be stocked as required for the specified discipline. x����n�0��x���kҟ��6�r��%4i������v��R2+�[���D�����Ѥ���W��e4m����G�˾��z�+�M���~vv�i��=;��,�i�{� Automation Systems                     . . . Communicating with Clients with Limited English               . Does your manual follow the Medicare Conditions of Participation? maintained to serve clients, health care providers, the Agency and third party payors, in accordance with legal, accrediting and regulatory requirements. Statutory Holidays                        . Client/Consumer & Agency Responsibilities            . Policies have been numbered to identify the manual name, section, policy number and page. Conflict of Interest                       . Discharge/Termination or Reduction of Client Services                    . Care Home Policy and Procedure Manuals: We license care homes and home care agencies, provide policy and procedure manuals; assist with all aspects of the state licensing approval process. Senior Home Care Agency Policies and Procedures. Processes on discharge to other Care facilities/agencies which ensure that Service Users who are transferring are accompanied by sufficient information in order to minimise the disruption caused by the move and to help the receiving organisation to begin providing quality Care services as soon as possible. . Requirements for policies and procedures can be found through out the Oregon Administrative Rules. Policy and Procedure Manual Section X Management of Human Resources PERSONNEL: DEFINITIONS POLICY X-4 Page 1 of 1 PURPOSE: The purpose of this policy is to standardize the terms used in the Personnel Policy and Procedure Manual. This gives us the information to make all of the Documents. 5. Administration. Fill in the form with your agency specific information and answer the questions, referencing the policy and procedures that you just downloaded. The agency will provide attendant care services, homemaker services and/or companion care services to the client. Continuous Risk Management                  . Procedure Summary: Applicants for a home care agency may apply directly for licensure to the Acute and Home Care Licensure and Certification Section. Aseptic Techniques                       . Sections of the policy and procedure manual include administration, client care, governing and personnel, education and training, performance improvement, safety management, information management, and financials. Roles & Responsibilities of Manager/Administrator                   . Using these generic manuals opens up your agency to liability and lawsuits. $.' endobj I. Policy: The agency administrator or designee will conduct an initial evaluation of the client. . NT. Pre-Employment Background Checks                 . All services provided to the client will be non-medical services. Care Plan-Service Plan                   . Change in Scheduled Care: Client Notification                     . Build a successful foundation with our Assisted Living Policy and Procedure Manual. Our Policies and Procedure Manuals will help you with the licensing requirements or with improving your current business operations. It is essential, today more than ever, for a company to protect its rights within that relationship by policies that are both fair and legal. Display of … It is up to you to have the correct and proper manuals that adhere to all State and Federal Guidelines. Our Start-Up & Operations Manual will show you how to start your own home care business while our Home Care Policy & Procedure Manual will help ensure you provide a quality service to your clients & that you have a well-run agency/business. Criminal Background & Sexual Offender Investigations            . This State of California Non-Skilled Home Care manual greatly reduces the time needed for new and existing non-skilled home care agencies to get up and running with a comprehensive set of policies and procedures that are compliant with the CoPs (Conditions of Participation) and current accreditation with CA Title 22, CHAP, ACHC and TJC standards. Your resident care policies and procedures form the basis of a successful community where care and services are of the highest quality. Administration. Provision of Information                  . However, when not done properly, a policy and procedure manual could do … Description Home Health Care Policy and Procedure Manuals for Medicare and Private Duty Agencies. Our Home Care Agency Policies and Procedures reflect the BEST Practices in the industry and are based on the US Standards, Rules and Regulations. Our home health policy and procedure manuals for Arizona are comprehensive, user-friendly and affordable.Policies and Procedures content aligns with Accrediting Body Standards (ACHC and CHAP), Medicare Regulations (if applicable), and State-specific Requirements, depending on the type of Agency. POLICY MANUAL . Starting a home health care agency is a big investment. Legal Structure & Governing Body . Communication – Internal & External                 . document that governs use of the title Non#Skilled Home* Care* Agency Administrative* Policies and Procedures Manual! A well-written manual can improve your company by establishing clarity on guidelines, goals, and organizational knowledge, while enabling the team to focus on the company's growth and scale. This service is included when purchasing our health care policy and procedure manuals. ... Home Care Agencies and Home Care Registries (PDF) H. Resources. . in downloadable format! 7 0 obj NT. Homemaker Training                    . . Gifts, Gratuities & Courtesies                  . Civil Rights/Non-Discrimination              . Example: HH:2-043.1 The HH: represents the Home Health Manual The 2 represents Section Two The 043 represents policy 43 within the section .1 represents page 1 of that policy These are top notch (thanks to our team) – and you can’t beat our guarantee. 6. 8 0 obj Fill in the form with your agency specific information and answer the questions, referencing the policy and procedures that you just downloaded. <> endobj . Section Three:  Service Delivery & Client Care. Personal Home Care Manual Policy Guidelines _____ Version 2005 – 1 Page 2 of 9 Section I - Requirements for Participation in Medicaid All agencies providing personal care services must: • be licensed or certified to operate as a home care services agency by the New York State Department of … 3 0 obj Documentation & Client Records                 . endobj Informed Consent to Receive/Refuse Services                      . Home Care Agency Policies and Procedures for Virginia, 100% in compliance with the Virginia Regulations. Employee Personal Safety                        . Health » Agency 5. This policy manual (“Manual”) has been prepared as a guide book for Caregivers of Home at Heart Care, Inc. Home Health Care Policy and Procedures We offer the customized, state specific home healthcare policies and procedures you need to successfully take your home health care Agency through the process of state licensing, Medicaid, and accreditation. stream endobj Reporting Child Abuse                 . stream Date: 04-2012.v1 Page 1 of 14 POLICIES & PROCEDURES ‘Ability Care Partners’ (herein referred to as “ACP”) Policies and Procedures are intended for the ‘consumer’ and the ‘employee’ (herein referred to as “PCA or “QP”) to be abided by at all times as stated in the … Example In-Home Care Policy (appendix a) Policy Title:Initial Client Evaluation Policy Number: 0065(1) Version: 1.0 Approved by: Joe Administrator Effective Date: 3/01/2014 Overview: Initial client evaluation requirement from OAR 333-536-0065. Failure of Clients to Answer Door               . We can help. Employee Personal Property                    . Policy and Procedure Manuals for Medicare and Private Duty Agencies. Our Personal Assistance Services Comprehensive Package provides all the documents you need to start and operate a successful Agency. NURSING SUPERVISION . We offer the customized, state specific home health care policy and procedure manuals you need to successfully take your home health care agency through the process of state licensing and Medicaid, Private Duty or Medicare Accreditation with CHAP or ACHC. . Advance Directives Information Sheet – U.S. Client’s Consent for Referral & Release of Information, Client/Consumer and Agency Responsibilities, Client Satisfaction Survey:  Direct Care Services, Client Satisfaction Survey:  Implemented Services, Communicating with Clients Who Have Disabilities, Competency Test for Care Aides (Written Questions), Competency Test for Care Aides (Answers & Composition), Competency Test for Care Aides (Practical Skills), Compliancy Agreement – Policies & Procedures, Confidentiality/Non-Disclosure of Information Statement, Consent to Release Child Abuse Clearance Report, Coordination of Client Transfer Checklist, Employee Compliancy Agreement:  Policies & Procedures, Employment Application for Home Care Workers, Financial Expenditures on Client’s Behalf, Incident Report – Post Exposure to Blood-borne Diseases, Incident Report – Post Exposure to Tuberculosis, Identity Theft Prevention Program & Addendums, Independent Contractor & Agency Agreement, Job Description  —  Live-In Home Care Aide, Job Description  —  Home Care Manager/Administrator, Job Description  —  Home Care Personal Care Attendant, Job Description —   Home Care Registered Nurse, Notification of Direct Care Worker Status – Agency Employee, Notification of Direct Care Worker Status – Non-Agency Worker, Personal or Private Vehicle Usage Mileage Record, Reduction of Services:  Client Notification, Service Information Handout for Clients/Consumers, All policies, procedures & forms are listed categorically & alphabetically.

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